TPrinty Return & Refund Policy
We want you to love what you create with us. If you’re not satisfied with your purchase, we’re here to make it right.
Eligibility for Returns
Due to the nature of custom printing, we only accept returns under the following conditions:
- The product received is damaged or defective
- You received the wrong product or design
- The item is significantly different from the approved preview
We do not accept returns for reasons such as:
- Change of mind
- Incorrect size selection by customer
- Design uploaded by customer with spelling or layout errors
Return Window
You can request a return within 7 days of receiving your order.
How to Request a Return
- Email us at support@tprinty.com with your Order ID and clear photos of the issue.
- Our team will review the request within 1–2 business days.
- If approved, you will receive instructions to send the product back.
- Once received and verified, we’ll issue a refund or replacement, based on your preference.
Refunds
- Refunds are issued to the original payment method within 5–7 business days after return approval.
- For Cash on Delivery (COD) orders, refund will be processed via UPI or bank transfer.
- Shipping fees are non-refundable unless the product is defective.
Important Notes
- Returned items must be unused, unwashed, and in original packaging.
- We may deny a return if the item shows signs of use or damage caused by the customer.
- Custom designs uploaded by the user are printed as-is — please double-check your artwork before placing an order.
Need Help?
We’re always here to support you. If you have any concerns or questions about our return process, feel free to contact us at support@tprinty.com.